[General] How to Extract Error Logs Directly from controller and controlled devices?

In some scenarios, you will have to extract the error log files directly from your controller and controlled device in order to send the files directly to us via email. Please make sure to include the details, time and date of issue occurrence before submitting logs.

Please click the link below to check the type of platform of submitting log:

Controlled Device:

• Biz Daemon for Android
• Biz Daemon for Windows

Controller:

• AirDroid Business desktop client for Windows
• AirDroid Business desktop client for Mac
• AirDroid Business mobile client for Android

Biz Daemon for Android:

1. Connect the device to your PC, and make sure the USB setting is Transferring files / Android Auto / File Transfer

2. Go to File Manager on the PC＞Find the device under This PC＞Click the device and you should see the Internal storage > Find the folders from the path below

/Internal shared storage/Android/data/com.sand.airdroidbiz/

3. Compress into a ZIP file and attach the file and send it to us.

If your device is below Android 13 and available for remote access, please refer to the following:

1. Go to AirDroid Business Desktop Client＞Find the affected device＞Click Files to start the file transfer.

2. Find the files in the path /sdcard/Android/data/com.sand.airdroidbiz/

3. Compress the files to a ZIP file and send it to us.

If the above methods are not available, please refer to the following:

1. Open Biz Daemon > tap the ⋮  icon > Feedback > tap Export log file to... > select any email application (e.g., Gmail) and email us with the log attachment.

2. Or, you can also go to File Manager on the device > find the log from the path below:

/Internal Storage/Android/data/com.sand.airdroidbiz/files/

After that, compress the log as the ZIP file and email us with the attachment.

Biz Daemon for Windows:

1. Open Windows Explorer and enter the path C:\ProgramData\BizDaemon.

2. Compress the Logs folder and send it to us.

Note: If you encounter errors while compressing the folder, please copy it to another location (e.g., the desktop) and retry.

Windows desktop client:

Open Windows Explorer and enter %appdata%/AirDroidBusiness. Then, compress Logs and Exceptions folders into a zip file in order to send it to us.

Mac desktop client:

1. Tap AirDroid Business on the upper taskbar > tap Open Log Directory.

2. Select ALL PC logs and compress them into a zip file, then send it to us.

Android mobile client:

1. Connect the device to your PC, and make sure the USB setting is Transferring files / Android Auto / File Transfer.

2. Go to File Manager on the PC > Find the device under This PC > Click the device and you should see the Internal storage > Find the folder from the path:
/internal SD/Android/data/com.sand.airdroidbizc/

3. Compress into a ZIP file and attach the file and send it to us.

If the above method is not available, please refer to the following:

1. Open AirDroid Business app > tap the gear icon (or tap ⋮  icon when not signed in) > Feedback > tap Export log file to... > select any email application (e.g., Gmail) and email us with the log attachment.