If you want to submit your idea or let us know the issues you are encountering, we will be more than happy to help you out or fulfill the needs of our client. Please ensure to include the time and date of issue occurrence and check the Attach logs box when reporting a bug.
If you need to submit the log file or feedback from Windows or Mac device, please click here.
To submit the log file or feedback from Android device:
1. Open AirDroid Remote Support > click on the 3-dots icon on the top right > Choose Feedback
2. Enter your email and insert the details of the issue > Tap on Attach Error logs > Submit
There are two ways to submit the log file or feedback from Windows or Mac device:
1. Windows/Mac device: Open AirDroid Remote Support > tap on the gear icon > Choose Feedback | Logs > enter your email and describe more about your situation.
2. Windows device: Locate the AirDroid Remote Support icon in the taskbar > Right-click on this icon and select Feedback | Logs from the pop-up menu.
Mac device: Tap on AirDroid Remote Support on the upper taskbar > choose Preferences > tap Feedback | Logs.
If the issue happens on the controller side, please refer to this article about how to submit a report from the controller side.
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