[General] How to Extract Error Logs Directly from Android Devices?

In some scenarios, you will have to extract the error log files directly from your controlled device and send the files directly to us via email.

The device's remote access is available (Android Version is 13 or below)

1. Go to AirDroid Business Desktop Client＞Find the affected device＞Click Files to start the file transfer

2. Find the files in the path /sdcard/Android/data/com.sand.airdroidbiz/

3. Compress the files to a ZIP file

Remote access is not available

1. Go to  File Manager on the device＞find the files from the path below

/Internal Storage/Android/data/com.sand.airdroidbiz/files/

2. Or, connect the device to your PC, and make sure the USB setting is Transferring files / Android Auto / File Transfer

3. Go to File Manager on the PC＞Find the device under This PC＞Click the device and you should see the Internal storage > Find the folders from the path below

/Internal shared storage/Android/data/com.sand.airdroidbiz/

If the issue occurs on an Android controller device, please find the folders from the path:
/internal SD/Android/data/com.sand.airdroidbizc/

4. Compress into a ZIP file and attach the file and send it to us.