[Guide] How many users can control one device simultaneously?

The amount of users that can be accessed simultaneously depends on which type of control. When accessing devices in remote locations, there are two types of access that you can use. 

When accessing the remote device, such as View Mode, Remote Control, only one person can control the device at any given time. If a second person tries to gain access to the device, a notification will show, letting the second user know that another person is currently accessing the same device. Once the previous session has ended, the second person can gain access afterward.

For performing actions such as clicks and swiping on a remote device, you can open up multiple windows and connect to different devices simultaneously, but each remote control action would be done individually.

When monitoring and provisioning devices,  such as device status info, screenshots, sending files, or installing applications, all of these are available for multiple users to access at the same time.

With the members' accounts are properly given permissions, staff members can concurrently access the Admin Console and view device information. Any changes made would be updated accordingly to whichever settings were saved.