Experience AirDroid Remote Support Step 3: Start a Support Session

After you and your customer installed the essential applications, you can start a support session with no effort.

To initiate a support session with a 9-digit connection code:

1. Open the AirDoird Business Desktop Client or AirDroid Business application and choose "ID Connect," where you can enter the 9-digit connection code from the customer. For example:

2. Insert the 9-digit connection code provided by the customer and click Connect, and wait for the customer to click Accept for the support session to start. You can initiate the connection to a Windows device directly if you have the password.

3. After the client accepts the session, the support session will be initiated. You will start with a chat session on the Android system and a remote desktop on a Windows system.

To initiate a support session with the Device List

1.  Once the device is enrolled in your organization or added as a Frequent Client's Device, you can locate the device on the device list and initiate a remote support session directly. Take the desktop client as an example:

2. You can initiate the remote support session without manually inserting the 9-digit connection code by clicking "Connect."

3. If the device is enrolled as an unattended device then the session should start immediately. For an Android device, if it is enrolled as an attended device or added as a frequent device, the session will be initiated after the client accepts the request. You can initiate the connection to a Windows device directly if you have the password.

After providing multiple support sessions, you might be wondering about the data on connection time, etc. All these data are saved on the Admin Console. Let us introduce the Admin Console of AirDroid Remote Support to you.