[Intro] What is the Security Policy in AirDroid Remote Support?

Security Policy in AirDroid Remote Support enables you to further ensure the privacy and security of your clients once the device is enrolled in your organization.

Following is a brief introduction to the Security Policy you can set in the Admin Console:

• Prohibit the client from accepting remote control: This option can limit your supporter from controlling the client's device. The supporter can only see the shared screen and assist accordingly.
  
  
• Prohibit the client from file transfers: This option will limit the file transfer between the supporter and the client's device. It can make sure both parties refrain from transferring any unnecessary files into or out of the organization or client's device.
  
  
• Prohibit the client from accepting remote assistance from outside the organization: As anyone with the 9-digit connection code could initiate a remote support session, this option will force the client whose device is enrolled in your organization only to receive support from your organization to ensure the security of your clients.
  
  
• Force the client to automatically replace a new 9-digit Connection Code after each remote assistance: This option will force the 9-digit connection code to be changed after every remote support session. In the Basic plan, it will immensely increase the security of the client's privacy as the supporter will not be able to initiate any remote support session at will after the previous session is ended. In the Standard plan, although your supporter can remotely connect the device without the code, the option can increase security if you allow the client to receive support from other organizations or teams.

Please note that for the Security Policy to take effect on the devices and the supporter client, the devices must be enrolled in your organization.

If you want to read more information about AirDroid Remote Support, please check the articles in this section.